This is a response to a well-written article on Medium, entitled Becoming a More Thoughtful User Experience Designer, by Jake Lee Haugen. Read his article first, and follow him if you like it. Then read on.
Often in UX — especially at the start of something new — you will need to get information from real people. So, today we will learn:
How to Ask People Questions
It is often tempting to create something from our own perspective rather than the users’, and the main menu is the most common way to make that mistake. A main menu should be a list of what the user can do, not what the site can do.
Scientific theories are a matter of constructing models through experimentation, which then predict future experimental results. By this definition, UX is a science, not an art. That’s why good UX people can improve specific details on purpose, and non-UX people are just guessing.
